Privacy Policy

At Rich Pokies Casino, we take your trust seriously. Protecting your personal information is a top priority. This Privacy Policy lays out how we collect, use, and safeguard your data. We aim for transparency so you can feel confident while playing with us. We encourage you to read this policy carefully to understand how your information is handled.

Data Processing

This policy also explains how we comply with gambling regulations regarding your personal data. Processing your information is necessary to provide you with access to our games and services.

Rich Pokies Casino operates under the management of Dama N.V., a company registered in Curaçao, along with its subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

By using Rich Pokies Casino, you agree to this Privacy Policy. Since updates can happen, we suggest checking back regularly to stay informed. Continuing to use our services means you accept any changes.

Collection of Information

We gather different types of personal data when you interact with our site, including:

Registration and Communication Data: Details you provide when creating an account or contacting support, like your name, contact info, and ID documents.
Interaction Records: Logs of emails, live chat, or other communications.
Transaction and Usage Data: Information about your deposits, withdrawals, bets, and how you use the site.
Compliance Documentation: Verification documents required by regulations, such as identity checks.

Usage of Information

Your data is used for purposes like:

Processing your transactions and bets.
Providing the services and customer support you request.
Conducting identity verification and compliance checks.
Sending marketing materials if you opt-in.
Following legal obligations, including anti-money laundering laws.
Detecting and preventing fraud or illegal activities.
Analyzing data to improve our services.

Marketing Communications

If you agree, we may send you promotional offers about Rich Pokies Casino. You can opt out anytime through your account settings or by contacting support.

Disclosure of Information

Your data is never sold or rented out. It may be shared only under strict conditions with:

Our Group: To ensure smooth service delivery.
Trusted Partners: For processing transactions and meeting regulatory rules.
Third-Party Providers: For payment processing and verification tasks.

All partners are bound by confidentiality agreements to protect your data.

Data Security and Retention

Rich Pokies Casino uses strong security measures to keep your personal info safe, following all legal standards. We keep your data as long as needed for regulatory reasons — usually at least five years after account closure, as required by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technology to make your experience better. These tools help us understand how you use the site, improve features, and support marketing. You can manage cookie settings in your browser, but limiting cookies might affect how well the site works.

Your Rights and Contact Information

You have the right to access, update, or request deletion of your personal data. You can also object to marketing uses of your data. For any questions or requests, contact our Data Protection Officer (DPO) via email. Under GDPR, you can file complaints with relevant authorities if needed.